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    Minter Dial

    Brand Strategy & Digital Transformation

    book
    Keynote speaker / Award-winning author / Heartificial Empathy

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Can’t think of an industry that does less to please its clients than Parisian taxis. The list of challenges is long: bad attitudes, no responsibility (central authority metes out no punishment), cost, unavailability… The thing that got me so riled up this morning was the behavior of a taxi driver that I flagged down. He […]

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