by Minter Dial | Feb 24, 2026 | Artificial Intelligence (AI), Branding, Business, Ethics
Agentic AI may well be the new shiny object, but we’d do well to take heed that undisclosed AI in personal communications erodes trust and wastes time. Over the last few weeks, it has become alarmingly clear how many companies (and people) have delegated their...
by Minter Dial | Sep 26, 2024 | Business, Marketing
Customer (User) Experience is Everything As if, in 2024, there were still a need to explain to large organizations that the customer experience is vital! For the past five days, I went through all sorts of shenanigans and contortions trying to make an airline...
