The prospects and possibilities of self-publishing are entirely fascinating. Now that I have written and published three different ways, I can conclusively say that none is perfect. And there’s no magic beyond hard work (and cash) in all cases. Moreover,...
Minter Dialogue Episode #190 This interview is with Megan Neale, Global Head of Engagement Centres for Unilever. She is also co-founder of a start-up, My Digital Customer, providing solutions to bridge the gap between contact centers and the digital channels. In this...
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
How to tag someone on LinkedIn if their name doesn’t come up?
