by Minter Dial | Nov 13, 2018 | Business, Futureproof, New Tech
The prospects and possibilities of self-publishing are entirely fascinating. Now that I have written and published three different ways, I can conclusively say that none is perfect. And there’s no magic beyond hard work (and cash) in all cases. Moreover,...
by Minter Dial | Apr 10, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #190 This interview is with Megan Neale, Global Head of Engagement Centres for Unilever. She is also co-founder of a start-up, My Digital Customer, providing solutions to bridge the gap between contact centers and the digital channels. In this...
by Minter Dial | Apr 3, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
