If being “customer centric” is still being bandied about in boardrooms around the world, the reality is that most companies struggle to marry the mindset of “the customer is always right” with the quest for optimal profits. One of the ways to help galvanise an...
This winter, Eurostar finally started to roll out its new e320 train. Being a regular Eurostar passenger, I was very keen to experience the improvements. Notably, I was very excited to get wifi onboard…at last. According to their site, the design...
Being a frequent Eurostar traveler and a bit geek, it was only natural that I noticed that Eurostar have laid down some new social media tracks! First, I must tip my hat to Eurostar’s responsive Twitter customer service account. Over the summer, Eurostar...