by Minter Dial | Aug 22, 2019 | Digital Transformation
In this digitally enhanced world, the world is converging… brands and commerce are global; netizens (in most countries) can surf anywhere in the world; and even language and attitudes seem to be merging. As a result, while we all may be operating in different...
by Minter Dial | Apr 3, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
