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If you are an online travel agency (OTA) and an airline you work with changes an upcoming flight, you are of course bound to alert your customers of the change. One would have to imagine that’s a regular occurrence at …

I'm Minter Dial and I serve my clients by elevating the energy and connecting people and ideas. I relish being an engaging professional speaker on leadership, transformation and branding with a specialization in digital transformation since 2009. I'm known for being someone who walks the talk and delivers on or above expectations. I'm the author of three award-winning books, including my latest book Heartificial Empathy, Putting Heart into Business and Artificial Intelligence that won the Book Excellence Award 2019 and was shortlisted for the Business Book Awards 2019. My next book on leadership just launched, You Lead, How Being Yourself Makes You A Better Leader. It is published by Kogan Page and is available at all fine e-tailers.

I'm also the producer of the award-winning book and film The Last Ring Home and co-author of Futureproof that won the Business Book Award 2018.

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Want To Make A Good Customer Experience? How The Customer Journey Goes Wrong!

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