Heartificial Empathy

Heartificial Empathy

NEWS! There will be a new edition of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, coming out in April 2023. This new and augmented version, which is about 50% longer and 70% changed, will feature an update on the state of advancement on conversation AI, therapeutic AI and attempts to insert more empathy into the business and AI applications.

At the launch of the first edition, it won the Book Excellence Award 2019 in the Technology category and was a finalist for the Business Book Awards 2019. With the the need for empathy ever more important and with so many new initiatives happening around empathy and artificial intelligence, it felt necessary to update the text.

Sign up for an alert for when the book releases here.

IN ADDITION, pour ceux qui sont intéressés par une version en VF 🇫🇷, la traduction sortira en février également. Voir ici.

4.7 rating with > 50 reviews

Heartificial Empathy is available on Amazon in three formats:

Find your AMAZON country store here: Australia flag icon - free downloadAustralia, 🇧🇷 Brazil (Kindle), 🇨🇦 Canada, 🇫🇷 France, 🇩🇪 Germany DE, 🇮🇳 India (Kindle), 🇮🇹 Italy, 🇯🇵 Japan, 🇲🇽 Mexico, 🇪🇸 Spain, 🇬🇧 UK, 🇺🇸 US

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For the AUDIOBOOK, if you don’t have an Audible account, please use these links and get the free book offer: 🇬🇧 Audible UK🇺🇸 Audible US, 🇫🇷 Audible FR, 🇩🇪  Audible DE, 🇨🇦 Audible CDA

Translation in French 🇫🇷 upcoming (February 2023)

[Scroll all the way down to view the exclusive content that is cited in the audiobook.]

Heartificial Empathy looks at why and how brands should learn to flex their empathic muscle, as well as how to encode empathy in Artificial Intelligence.

This book is for any business executive looking to accelerate his/her digital transformation, upgrade customer centricity, improve customer service, drive innovation or hike employee engagement. It explores specific business cases and the prominent ethical questions, all the while providing practical advice and concrete tips. It also contains loads of extra resources.

 Heartfelt thanks!

Thanks for your interest and thanks for spreading the word! You can follow @Heartificial on Twitter for regular tweets about empathy.

Book Excellence Award winner




Book Excellence Award 2019 – Category: Technology

Praise for Heartificial Empathy:

“Minter Dial is onto something. Everyone talks about the need for empathy in business and society, but no one describes what that would look like. Dial takes a great first stab at envisioning a future in which deliberate empathy drives both business success and greater societal cohesion. A must-read for forward-thinking leaders everywhere.”
MARTY NEUMEIER, author of Metaskills and The Brand Gap

“Empathy will be the key competitive advantage of the 21st Century. Dial captures the fullest essence of that one special quality that makes us truly human. Dial skillfully illustrates how we can industrialise meaningful solutions for human happiness.”
— NELL WATSON, AI & Robotics Faculty Singularity University, Co-Founder EthicsNet

“An enthralling and sweeping journey along the trajectory of empathy for leadership, society and the sciences.”
— MARIE R. MIYASHIRO, author, The Empathy Factor

“In Heartificial Empathy, Minter Dial masterfully makes the case for why empathy is not only teachable but a requirement for success in business and in life. By dissecting the elements of empathy, Dial has created the recipe book of how to embed and increase empathy in yourself, your organization, and in our machines.”
— CHARLENE LI, bestselling author and founder of Altimeter, a Prophet company

“In a tech-driven society, empathy is an increasingly rare and valuable skill. Minter Dial’s new book is a thought-provoking exploration of the role of empathy in the modern workplace, and how to nurture and sustain it.”
— DORIE CLARK, adjunct professor at Duke University’s Fuqua School of Business and author, Entrepreneurial You and Stand Out

— JEREMY WAITE, chief strategy officer, IBM Watson customer engagement

“Minter Dial makes an urgent and compelling case for the need for that most human of traits – empathy – to be prioritised.”
— ROB MCCARGOW, director of Artificial Intelligence, PwC UK

“Up until now, we’ve seen technologists focus on the raw mechanics of what artificial intelligence can do. But what if we applied that computing expertise to the most powerful lever of customer loyalty and long-term profitability? Putting more empathy into our teams, tools, and processes can only result in vastly better experiences.”
— SCOTT MONTY, principal & founder, Scott Monty Strategies

“A must-read for business leaders and those in charge of AI initiatives.”
— JASON MILLER, Brand Marketing Lead, EMEA – Microsoft Advertising / Bing




Please consider dropping in a rating and/or review on Amazon and Goodreads

“Just as AI is becoming smart enough to become our virtual friend, we are starting to question whether technology is even on our side. Computers now have access to all the data required to make important decisions on our behalf but they simply don’t care how those decisions affect our lives.

Artificial empathy would allow a machine to understand not just the data but what’s going on in our minds. An autonomous ‘bot’ would have the ability to predict and interpret the joy or pain we might be experiencing. Given this insight, a device could relate to us in a much more caring and considerate way – like a brother or mother. Is this what we want?

In his spellbinding new book, Minter Dial shares a treasure trove of ideas and academic insights that explain empathy and its impact on people and businesses. He explores machine-based empathy. How might that work? Could ethical frameworks be hardcoded into transactional, digital systems? What are the challenges, the opportunities and the limitations?

This beautifully crafted work will open your mind to possibilities. You will learn about the future and the world that awaits. Armed with this knowledge, you stand a much better chance of shaping it to your advantage.”
ROD BANNER, entrepreneur, investor, passionate founder of joytech.org

Check out other reviews:

Darcey Singleton on Quora
Mark Baer on Goodreads
Beatrice D on Amazon
Yannick on Amazon

Heartificial Empathy – Press &  Podcasts

Photos with Heartificial Empathy




A selection of people who have caught themselves with Heartificial Empathy. Thanks for the ongoing support.

For the Audiobook

The audiobook was released early April 2019.

For those of you coming to this page from the audiobook, you’ll find all the figures, addenda and extra resources — that feature in Heartificial Empathy — below. These are all password protected as they’re exclusive to the audiobook listeners.

        To Book Minter

        I'm Minter Dial and I serve my clients by elevating the debate and energy, telling powerful stories and connecting people and ideas. I relish being an engaging professional speaker on leadership, transformation and branding. I'm known for being someone who walks the talk and delivers on or above expectations. I'm the author of four award-winning books, including my latest book, You Lead, How Being Yourself Makes You A Better Leader that was published by Kogan Page and won the Business Book Award 2022 in the category of leadership. It is available at all fine e-tailers as an audiobook, ebook and paperback.

        I'm also the producer of the award-winning WWII book and film The Last Ring Home, co-author of Futureproof that won the Business Book Award 2018 and Heartificial Empathy, which was a finalist for the Business Book Award 2020 and won the Book Excellence Award (category of .

        My new project is Dialogos, Fostering More Meaningful Conversations that is being published weekly via Substack, which will be converted into a book in 2023.

        Click here to inquire about booking Minter!

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