You Lead, How Being Yourself Makes You A Better Leader (Kogan Page)
We have had over a decade of digital transformation and now a year of pandemic. Businesses are being disrupted more than ever. In this context, there is a need for a new kind of leadership; one that bleeds personality and rings true to employees and customers alike who crave authenticity. You Lead, which won the Business Book Award 2022 for Leadership, argues that business leaders deliver superior results, communities of engagement both inside and outside of the company and true values-driven success when they are themselves and come across as genuine. Get your ebook version via Amazon and many other fine etailers. For more about You Lead, see here.
Heartificial Empathy – Putting Heart into Business and Artificial Intelligence
This book, which is in paperback, Audible and Kindle formats, looks why and how to insert more empathy into business and artificial intelligence. Specifically, the award-winning Heartificial Empathy explores how to create a more empathic culture, including using empathy in all points of contact with the customer. It also evaluates how best to insert empathy into machines through coding, with an exploration of many of the ethical issues and dilemmas. Get your Kindle copy here on Amazon. For more about Heartificial Empathy, see here.
Futureproof: How To Get Your Business Ready For The Next Disruption (Pearson)
Winner of the Business Book Award 2018, Futureproof provides a blueprint how to manage the new tech disruptions. Co-written with Caleb Storkey, the book has been translated into Chinese and four more languages are pending. Get your Kindle copy here on Amazon. For more about Futureproof, see here.
The Last Ring Home: A POW’s Lasting Legacy of Courage, Love, and Honor in World War II
Winner of the Book Excellence Award 2018 and accompanying an award-winning documentary film, The Last Ring Home is a biography of Lt Minter Dial, a hero whose life and love story were cut short during WWII. Get your Kindle copy here on Amazon. For more about The Last Ring Home, see here.
The Sales Organization of the Future
Published by Econsultancy. This paper explores four key questions for the sales organization of the future.
- How to transform a product-oriented company into a value-added services company?
- How to reduce the sales force and render salespeople to be more effective and efficient?
- Where and how to influence most effectively my customers?
- What are the right technologies to embed into the sales process?
The Brand University
Co-written with Eric Mellet and first published on BrandChannel.
The world of branding has, over a very condensed period of time, undergone a virtual and very real revolution as far as both the consumer and the employee are concerned. The challenge that companies are now facing is how to adapt effectively and efficiently to several convergent paradigm shifts. This white paper reviews some of the major changes and raises questions about the implications for today’s leaders. This paper’s position is that, more than ever before companies need to evolve into Learning Organizations and that instituting a company-wide Brand University can offer a compelling way to accompany such a change.
Professional, Personal and Private – Getting Your Brand’s Privacy Settings Right
First published on BrandChannel.
When companies have been “brought up” to be high performing and distinctly professional in their approach, there is a risk for them going forward if they do not loosen up their “settings” to be more personal. Not only does the new generation of employees — brought up as ‘digital natives’ — desire to live and work in a more personal and open environment, but customers seek a whole new experience in their engagement with a brand. This experience relies on a personal touch that is best imparted by individuals in the company who are, themselves, personally engaged.
Tips for Associating Pleasure with Efficiency
Many of us are running on empty, just trying to stay up with the massive influx of messages, overloaded agendas and performance pressures. It amounts to a ton of stress and, unfortunately, we can find ourselves underperforming despite all the activity. Here’s a list of my top ten tips and tricks for making sure that burnout is averted and that you can work alacrity and efficiency.
Coacher les Marques (en français) / The Brand Coach
Co-écrit avec Tiffany Assouline en français. Co-written with Tiffany Assouline, The Brand Coach (written in French) looks at the challenge for brands and businesses to be visible in the confusing and crowded online space. This paper looks at the options and opportunities for brands to become both meaningful and successful, starting necessarily with the personnel on the inside.