Sometimes, when traveling, you want to just be able to pick up all the good things and bring them back to your home country… like food specialties or quaint cultural traditions. So, on this trip, speaking as a frequent traveler, I found yet another “good thing” to bring home. At the Amsterdam airport (Schiphol), I actually enjoyed waiting for my luggage. That was because there was a convenient screen above the carousel indicating the current time and the expected arrival time of the first bags (there were just our minutes to wait). This concept, much like the tube in London (and some metro lines in Paris), seems to take the pinch out of waiting. Of course, the unfortunate anecdote here is that my suitcase didn’t come out after four minutes. The screen flashed “First bags on the belt”… but then the first bags came (and disappeared with their owners) and the belt stopped. It turns out that my suitcase was diverted into the “transit” set. As such, my suitcase along with some nice Chinese fellow passenger’s last suitcase, appeared 15 minutes later. Human error foils technological progress (again). Why don’t all airports invest in this type of signage!
Minter Dial is an international professional speaker, author & consultant on Leadership, Branding and Digital Strategy. After a successful international career at L’Oréal, Minter Dial returned to his entrepreneurial roots and has spent the last ten years helping senior management teams and Boards to adapt to the new exigencies of the digitally enhanced marketplace. He has worked with world-class organisations to help activate their brand strategies, and figure out how best to integrate new technologies, digital tools, devices and platforms. Above all, Minter works to catalyse a change in mindset and dial up transformation. Minter received his BA in Trilingual Literature from Yale University (1987) and gained his MBA at INSEAD, Fontainebleau (1993). His books include Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, which bowed in December 2018. He is also co-author of Futureproof (Pearson, Sep 2017) and sole author of The Last Ring Home (Myndset Press, Nov 2016), a book and documentary film, both of which have won awards and critical acclaim. Minter's latest book, You Lead, How being yourself makes you a better leader, published by Kogan Page, won the Business Book Award 2022 in the category of Leadership. His current work is around fostering more meaningful conversation, with his featured publication on Substack: Dialogos, Fostering More Meaningful Conversations. It's easy to inquire about booking Minter Dial here. View all posts by Minter Dial