May 1, 2007 Travel pleasures… another improvement on the road Travel Share this post: Love waiting for the bags? Sometimes, when traveling, you want to just be able to pick up all the good things and bring them back to your home country… like food specialties or quaint cultural traditions. So, on this trip, speaking as a frequent traveler, I found yet another “good thing” to bring home. At the Amsterdam airport (Schiphol), I actually enjoyed waiting for my luggage. That was because there was a convenient screen above the carousel indicating the current time and the expected arrival time of the first bags (there were just our minutes to wait). This concept, much like the tube in London (and some metro lines in Paris), seems to take the pinch out of waiting. Of course, the unfortunate anecdote here is that my suitcase didn’t come out after four minutes. The screen flashed “First bags on the belt”… but then the first bags came (and disappeared with their owners) and the belt stopped. It turns out that my suitcase was diverted into the “transit” set. As such, my suitcase along with some nice Chinese fellow passenger’s last suitcase, appeared 15 minutes later. Human error foils technological progress (again). Why don’t all airports invest in this type of signage! NEWSletter Subscribe to Minter’s Bi-Weekly NEWSletter and receive a free copy of the exclusive and updated 8 Golden Rules of an eReputation Your Gift For Signing Up 8 Golden Rules of an eReputation SUBSCRIBE! You have Successfully Subscribed! airport, Amsterdam, travel Minter Dial Minter Dial is an international professional speaker, author & consultant on Leadership, Branding and Digital Strategy. After a successful international career at L’Oréal, Minter Dial returned to his entrepreneurial roots and has spent the last ten years helping senior management teams and Boards to adapt to the new exigencies of the digitally enhanced marketplace. He has worked with world-class organisations to help activate their brand strategies, and figure out how best to integrate new technologies, digital tools, devices and platforms. Above all, Minter works to catalyse a change in mindset and dial up transformation. Minter received his BA in Trilingual Literature from Yale University (1987) and gained his MBA at INSEAD, Fontainebleau (1993). His books include Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, bowed in December 2018 and won the Book Excellence Award 2019 as well as being shortlisted for the Business Book Awards 2019. It's available in Audiobook, Kindle and Paperback. He is also co-author of Futureproof (Pearson, Sep 2017) and sole author of The Last Ring Home (Myndset Press, Nov 2016), a book and documentary film, both of which have won awards and critical acclaim. Minter's newest book on leadership, You Lead, How being yourself makes you a better leader, published by Kogan Page, was released January 2021. It's easy to inquire about booking Minter Dial here. View all posts by Minter Dial Previous post Next post
Minter May 4, 2007 at 5:56 am Just back in Paris and noted that CDG has instituted new screens with comparable (although not exactly the same) information on the bag arrivals…. A few differences are worth noting: There is only one screen off on the side for the entire area. The arrival time for the bags is a range. For the flight from Narita, it was a 50 minute range (what punishment after a 12 hour flight)! For my flight from Amsterdam, the range was 20 minutes and the bags started to arrive at the half way mark. Amazing to observe the different notions of time.