This conveyor belt at Roissy Charles-de-Gaulle (CDG) airport is an example of how to make tired passengers go crazy. Aside from the usual challenges of getting bags quickly and that priority tags seem to be strictly ignored by the baggage handlers at CDG, the airport has now installed sensors for the entry of the bags onto the conveyor belt (at terminal 2E). The sensor holds the bag if there is another bag within some 3 metres… The photo on the left shows a suitcase waiting diligently. As a consequence, all the bags come out at an excruciatingly slow rate. Just what you need after a long flight. It’s on autopilot alright, but slowtopilot is more like it. Clearly, the engineers did not stand with their clients to experience the agony. With no avenue for feedback, one just has to stand and bear it. Anyone else experienced any other frustrating automation?
Minter Dial is an international professional speaker, author & consultant on Leadership, Branding and Digital Strategy. After a successful international career at L’Oréal, Minter Dial returned to his entrepreneurial roots and has spent the last ten years helping senior management teams and Boards to adapt to the new exigencies of the digitally enhanced marketplace. He has worked with world-class organisations to help activate their brand strategies, and figure out how best to integrate new technologies, digital tools, devices and platforms. Above all, Minter works to catalyse a change in mindset and dial up transformation. Minter received his BA in Trilingual Literature from Yale University (1987) and gained his MBA at INSEAD, Fontainebleau (1993). His books include Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, bowed in December 2018 and won the Book Excellence Award 2019 as well as being shortlisted for the Business Book Awards 2019. It's available in Audiobook, Kindle and Paperback. He is also co-author of Futureproof (Pearson, Sep 2017) and sole author of The Last Ring Home (Myndset Press, Nov 2016), a book and documentary film, both of which have won awards and critical acclaim. Minter's latest book, You Lead, How being yourself makes you a better leader, published by Kogan Page, won the Business Book Award 2022 in the category of Leadership. It's easy to inquire about booking Minter Dial here. View all posts by Minter Dial