On a family holidays to Stockholm, we visited the Swedish Museum of National Antiquities (aka Historical Museum or Historiska Museet in Swedish), located at Narvavägen 13–17, in the east side of Stockholm.
I have two things to say about this museum:
1/ It’s a great visit for kids and adults. It is spacious, well indicated, very diverse and has a wonderfully interactive approach. Perhaps it helped that it was a beautifully sunny day, but the kids spent an hour alone in the courtyard where they made and ate their own bread à l’ancienne, had their fortunes told, waged pillow fights on a beam and shot arrows. The whole musuem is a MUST VISIT for family goers.
2/ Moving to the “business” point, after I tweeted my enjoyment of the museum, less than a day later, I received this message via Twitter:
How many brands should take note of the impact of such a personalised follow-up. This little 115 character message from Lars meant that (a) I felt noticed, (b) that the positive experience was prolonged beyond the actual visit, and (c) I felt like writing about it. One day, it will just be a normal courtesy for the brand to thank its customers. Today, it surprises.
Kudos to @LarsAmreus and the Historiska Museet! (One quick suggestion: add Google Maps to the website)