How Best to Handle A Crisis – Erik Bernstein Talks Crisis Management (MDE194)

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Minter Dialogue with Erik Bernsteinerik-bernstein

This interview is with Erik Bernstein, Vice President at Bernstein Crisis Management. Working alongside his father, the renowned Jonathan Bernstein, the publisher of Crisis Manager and author of Keeping the Wolves at Bay, Erik has has been working on crisis management since 2009 through the massive changes brought about by the Internet and Social Media. In this discussion, we talk about the challenges that companies have in spotting and managing crises, as well as exploring the issues of transparency, speed and trust. We also talk about how Erik manages their blog as a business driver.

'When the trust account is high, communication is easy, instant and effective.' ― Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change Click To Tweet

Below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to go over to iTunes to rate the podcast.

To connect with Erik Bernstein:

Site(s) mentioned by Erik:

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Further resources for the Minter Dialogue Radio Show:

iTunes RSS Minter Dialogue Podcast - Branding Gets Personal

Meanwhile, you can find my other interviews on the Minter Dialogue Radio Show on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes here! And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at: MinterDial.fr, on Megaphone or in iTunes.

Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign off music is “Finger Paint,” written and performed by Josh Saxe, produced by Chase Geiser. Here’s a link on iTunes. I invite you to take a spin on Pierre’s podcast or listen to more of Josh’s music!

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