January 7, 2014 Interview With David Zinger, Expert, Speaker And Author On Employee Engagement (MDE84) Podcast Share this post: Minter Dialogue Episode #84 This interview, recorded right before the Christmas break, is with David Zinger, world renowned expert on employee engagement. David is a prolific author and blogger on the topic, and founder of the flourishing Employee Engagement Network. Employee engagement is of special interest to me because of the importance of the individual employee in his/her role of re-presenting the brand on the front line with customers. By the way, you can also sign up to the Minter Dialogue podcast here via iTunes. To connect with David Zinger and pursue the employee engagement conversation: David Zinger’s site You can send an email to David Zinger here Follow David on Twitter Sites and/or books mentioned by David: The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, by Teresa Amabile and Steven Kramer David’s PDF: “39 lessons on organizations, work and engagement from honey bees.” “People Artistry at Work: The Ennoblement Imperative” by Peter W. Hart and David Zinger. You can send an email to David Zinger here ————– Further resources for the Minter Dialogue Radio Show: Meanwhile, you can find my other English-speaking interviews on the Minter Dialogue Radio Show on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes! And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at : MinterDial.fr, on Megaphone or in iTunes. Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. I invite you to take a spin! NEWSletter Subscribe to Minter’s Bi-Weekly NEWSletter and receive a free copy of the exclusive and updated 8 Golden Rules of an eReputation Your Gift For Signing Up 8 Golden Rules of an eReputation SUBSCRIBE! You have Successfully Subscribed! customer service, David Zinger, employee engagement, leadership, Podcast, social media, Winnipeg Minter Dial Minter Dial is an international professional speaker, author & consultant on Leadership, Branding and Digital Strategy. After a successful international career at L’Oréal, Minter Dial returned to his entrepreneurial roots and has spent the last ten years helping senior management teams and Boards to adapt to the new exigencies of the digitally enhanced marketplace. He has worked with world-class organisations to help activate their brand strategies, and figure out how best to integrate new technologies, digital tools, devices and platforms. Above all, Minter works to catalyse a change in mindset and dial up transformation. Minter received his BA in Trilingual Literature from Yale University (1987) and gained his MBA at INSEAD, Fontainebleau (1993). His books include Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, bowed in December 2018 and won the Book Excellence Award 2019 as well as being shortlisted for the Business Book Awards 2019. It's available in Audiobook, Kindle and Paperback. He is also co-author of Futureproof (Pearson, Sep 2017) and sole author of The Last Ring Home (Myndset Press, Nov 2016), a book and documentary film, both of which have won awards and critical acclaim. Minter's newest book on leadership, You Lead, How being yourself makes you a better leader, published by Kogan Page, was released January 2021. It's easy to inquire about booking Minter Dial here. View all posts by Minter Dial Previous post Next post
Barketing or Engaging? 5 keys to foster engagementBranding and digital marketing strategy | The Myndset by Minter Dial January 29, 2014 at 3:00 pm […] know more about is the soft tissue below the bark (of the tree, too). A good place to start is in employee engagement. Bottom line: it’s the people who move the […]
Is Employee Engagement Important in a Customer-centric Organization? | Marketsoft September 11, 2014 at 5:23 am […] Employee engagement has long been bandied about as an important business driver. It is my belief that the focus on customer centricity has, if nothing else, put a new-found urgency into the need for great employee engagement. The reason for this is simple: digital has disintermediated contact between the brand and the customer. Customers are talking and engaging with multiple touch points, including themselves. The congruency and consistency of the customer experience with the employee who is contact with the customer will assuredly qualify the success of a customer centric organization. The people on the front — customer service, sales (store personnel, etc) and the social media/community manager — will be making the brand come to life in the eyes of the customer. Sure there remains mainstream media, email and SMS campaigns, etc. to contact and attract customers; however, the human contact will be critical in the chain. This is the premise behind the Customer Centric Model that I talk about: […]
Is employee engagement important in a customer centric organization? | | Minter Dial December 5, 2020 at 5:47 pm […] Employee engagement […]