This interview, recorded right before the Christmas break, is with David Zinger, world renowned expert on employee engagement. David is a prolific author and blogger on the topic, and founder of the flourishing Employee Engagement Network. Employee engagement is of special interest to me because of the importance of the individual employee in his/her role of re-presenting the brand on the front line with customers.
By the way, you can also sign up to the Minter Dialogue podcast here via iTunes.
To connect with David Zinger and pursue the employee engagement conversation:
Further resources for the Minter Dialogue Radio Show:
Meanwhile, you can find my other English-speaking interviews on the Minter Dialogue Radio Show on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes! And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at : MinterDial.fr, on Megaphone or in iTunes.
Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. I invite you to take a spin!
Minter Dial is an international professional speaker, author & consultant on Leadership, Branding and Transformation. After a successful international career at L’Oréal, Minter Dial returned to his entrepreneurial roots and has spent the last twelve years helping senior management teams and Boards to adapt to the new exigencies of the digitally enhanced marketplace. He has worked with world-class organisations to help activate their brand strategies, and figure out how best to integrate new technologies, digital tools, devices and platforms. Above all, Minter works to catalyse a change in mindset and dial up transformation. Minter received his BA in Trilingual Literature from Yale University (1987) and gained his MBA at INSEAD, Fontainebleau (1993).
He's author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence (2019); co-author of Futureproof, How To Get Your Business Ready For The Next Disruption (Pearson 2017); The Last Ring Home (Myndset Press 2016), a book and documentary film, both of which have won awards and critical acclaim. Minter's last book, You Lead, How being yourself makes you a better leader, published by Kogan Page, won the Business Book Award 2022 in the category of Leadership.
His current work is around fostering more meaningful conversation, with his featured publication on Substack: Dialogos, Fostering More Meaningful Conversations.
It's easy to inquire about booking Minter Dial here.
View all posts by Minter Dial
[…] know more about is the soft tissue below the bark (of the tree, too). A good place to start is in employee engagement. Bottom line: it’s the people who move the […]
[…] Employee engagement has long been bandied about as an important business driver. It is my belief that the focus on customer centricity has, if nothing else, put a new-found urgency into the need for great employee engagement. The reason for this is simple: digital has disintermediated contact between the brand and the customer. Customers are talking and engaging with multiple touch points, including themselves. The congruency and consistency of the customer experience with the employee who is contact with the customer will assuredly qualify the success of a customer centric organization. The people on the front — customer service, sales (store personnel, etc) and the social media/community manager — will be making the brand come to life in the eyes of the customer. Sure there remains mainstream media, email and SMS campaigns, etc. to contact and attract customers; however, the human contact will be critical in the chain. This is the premise behind the Customer Centric Model that I talk about: […]
This interview, recorded right before the Christmas break, is with David Zinger, world renowned expert on employee engagement. David is a prolific author and blogger on the topic, and founder of the flourishing Employee Engagement Network. Employee engagement is of special interest to me because of the importance of the individual employee in his/her role of re-presenting the brand on the front line with customers.
By the way, you can also sign up to the Minter Dialogue podcast here via iTunes.
Meanwhile, you can find my other English-speaking interviews on the Minter Dialogue Radio Show on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes! And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at : MinterDial.fr, on Megaphone or in iTunes.
Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. I invite you to take a spin!
[…] know more about is the soft tissue below the bark (of the tree, too). A good place to start is in employee engagement. Bottom line: it’s the people who move the […]
[…] Employee engagement has long been bandied about as an important business driver. It is my belief that the focus on customer centricity has, if nothing else, put a new-found urgency into the need for great employee engagement. The reason for this is simple: digital has disintermediated contact between the brand and the customer. Customers are talking and engaging with multiple touch points, including themselves. The congruency and consistency of the customer experience with the employee who is contact with the customer will assuredly qualify the success of a customer centric organization. The people on the front — customer service, sales (store personnel, etc) and the social media/community manager — will be making the brand come to life in the eyes of the customer. Sure there remains mainstream media, email and SMS campaigns, etc. to contact and attract customers; however, the human contact will be critical in the chain. This is the premise behind the Customer Centric Model that I talk about: […]
[…] Employee engagement […]