How to Navigate Digital Transformation in 3 Key Steps

Share this post:

Having accompanied a number of senior executives in setting and driving the digital transformation agenda, it strikes me that many people continue to take it from the wrong point of view. Just like BIG DATA is anything and nothing, can be powerful or ineffective, can be big or small, digital transformation is, at times, belittled to nothing more than a new social media strategy or viewed as a behemoth mountain, too hard to scale. [See my article, Scaling the Digital Mountain, published on] I suggest a three prong approach to navigate digital transformation.

Setting your North

Before even starting any digital transformation program, the key is to make sure that the company's vision and strategy are clear Click To Tweet and appropriately shared by the top team. Otherwise, dysfunction very quickly sets in, corrupted by the requisite transparency, cross-functional collaboration and real-time interaction that digital necessarily brings with it.

Navigating your digital transformation agenda

There are 3 key areas that need to be addressed:

  1. Product/Service: Is the product/service you are selling the right one? The value-added around your product/service needs to be carefully evaluated as part of the business model.
  2. Marketing/Communications: How can digital enhance the way you communicate to your customers and potential consumers?
  3. Internal operations: How can digital improve the internal flow of communications, sharing of knowledge, continuous learning, etc.? In short, this is about internal culture.

navigate digital transformation

Any digital transformation program that does not address all three of these components is bound to be less powerful. At the end of the day, they are necessarily intertwined. A new service around your product can be the way you sell it (via eCommerce) and support it (customer service), which will require changes in the way you communicate externally and operate internally.

It is my observation that some chief executives are more focused on the first and second areas. However, the third component (internal operations) is absolutely fundamental to the success of the first two. It’s no good saying that you want to have a better customer service if the internal communication systems (and organizational bureaucracy) have not been adjusted to accommodate the customer expectations.

To work effectively and efficiently, digital transformation requires work inside the company on organization, culture and communications Click To Tweet

Your thoughts and reactions are welcome!

One Comment, RSS

  1. […] In the Financial Times recently, there was an article entitled, “Europe lacks non-execs with digital knowledge.” The article, written by Maxine Boersma, cites a PwC survey that says that 9/10 chief executives believe they “should champion the use of digital technologies to the get the most from investment.” In these ever-changing times, there is definitely a strategic role to be played by Board Directors. Constituting the right mix of board members is critical. The mix will, of course, need to vary according to the business and maturity of the company. However, pretty much every company today has to have a digital component. This is a particularly key issue for companies undergoing digital transformation. […]

Your email address will not be published. Required fields are marked *


This site uses Akismet to reduce spam. Learn how your comment data is processed.

Subscribe to my bi-weekly newsletter

Subscribe to my bi-weekly newsletter

for exclusive content, insights and eye-opening videos. My promise is to stimulate, educate and entertain. I'll also give an overview of the latest content and alerts about upcoming events at which I will be speaking. You can always find my books on Amazon, including my latest book on leadership, You Lead, How Being Yourself Makes You A Better Leader by Kogan Page.

Thank you! You have successfully subscribed!

Pin It on Pinterest