by Minter Dial | Aug 13, 2023 | Marketing, Minter Dialogue, Podcast
Minter Dialogue with Brooke Sellas Brooke Sellas is a digital customer experience consultant, social media customer service management and social media listening expert. She’s founder and CEO of B Squared Media, is host of The Marketing Agency Show and is also...
by Minter Dial | Jun 5, 2020 | Artificial Intelligence (AI), Futureproof, New Tech
I attended, as an ambassador, PegaWorld iNspire 2020 this past Tuesday. Pegasystems describes itself as “the leader in cloud software for customer engagement and operational excellence.” Normally, this event is held IRL and lasts several days. I went last...
by Minter Dial | Feb 3, 2019 | Artificial Intelligence (AI), Minter Dialogue, New Tech, Podcast
Minter Dialogue with Rob Walker Dr Rob Walker is VP of Decision Management and Analytics at Pegasystems, #1 in software for customer engagement and digital process automation, working with large business worldwide to redefine customer engagement and providing...
by Minter Dial | Oct 14, 2018 | Minter Dialogue, Podcast
Minter Dialogue with Joshua March Joshua March is founder and CEO of Conversocial, a leading social customer service solution, used by some of the world’s biggest brands. Joshua is an expert in social media and customer service and earlier this year released his...
by Minter Dial | Aug 22, 2018 | Marketing
Let’s say you run a company selling appliances, such as refrigerators. Whether it’s an online or IRL store business, I think you’d agree that one of the key components of the purchase is the service, i.e. the surrounding help around the product. That...
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