Minter Dialogue with Joshua March

joshua march conversocialJoshua March is founder and CEO of Conversocial, a leading social customer service solution, used by some of the world’s biggest brands. Joshua is an expert in social media and customer service and earlier this year released his book, Message Me, The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence. In this conversation with Joshua, we discuss the state of customer service, examples of companies and industries that are killing it on customer service, what it takes to get customer service right, the role of AI and much more. Below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to go over to iTunes to rate it.

To connect with Joshua March:

Site(s) mentioned:

  • Effortless Experience, Conquering the new Battleground for Customer Loyalty, by Matthew Dixon (on Amazon)
  • Sorry in British Rail – via the NY Times
  • IVR = Interactive Voice Response

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Meanwhile, you can find my other interviews on the Minter Dialogue Radio Show in this podcast tab, on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes here!

Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign off music is “Finger Paint,” written and performed by Josh Saxe, produced by Chase Geiser. Here’s a link on iTunes. I invite you to take a spin on Pierre’s podcast or listen to more of Josh’s music!

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