Minter Dialogue with Joshua MarchJoshua March is founder and CEO of Conversocial, a leading social customer service solution, used by some of the world’s biggest brands. Joshua is an expert in social media and customer service and earlier this year released his book, Message Me, The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence. In this conversation with Joshua, we discuss the state of customer service, examples of companies and industries that are killing it on customer service, what it takes to get customer service right, the role of AI and much more. Below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to go over to iTunes to rate it.
To connect with Joshua March:
- Effortless Experience, Conquering the new Battleground for Customer Loyalty, by Matthew Dixon (on Amazon)
- Sorry in British Rail – via the NY Times
- IVR = Interactive Voice Response