Leadership Skills and Customer Engagement with Pegasystems’ Hayden Stafford, President Global Client Engagement (MDE427)

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Minter Dialogue with Hayden Stafford

Hayden Stafford is President of Global Client Engagement at Pegasystems, whose software is designed to help enterprises make better decisions through a scalable architecture and low-code platform. In this conversation, we discuss the evolution in leadership skills, how top executives should approach social media, how to deliver on customer engagement in today’s complex world, how to improve automation and use AI optimally at scale with customers.

Please send me your questions — as an audio file if you’d like — to [email protected] Otherwise, below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to rate it here.

To connect with Hayden Stafford:

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Further resources for the Minter Dialogue podcast:

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Meanwhile, you can find my other interviews on the Minter Dialogue Show in this podcast tab, on Buzzsprout or via iTunes. Please don’t be shy about rating this podcast on iTunes here!

Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign-off music is “A Convinced Man,” a song I co-wrote and recorded with Stephanie Singer back in the late 1980s (please excuse the quality of the sound!).

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