Leadership Skills and Customer Engagement with Pegasystems’ Hayden Stafford, President Global Client Engagement (MDE427)

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Minter Dialogue with Hayden Stafford

Hayden Stafford is President of Global Client Engagement at Pegasystems, whose software is designed to help enterprises make better decisions through a scalable architecture and low-code platform. In this conversation, we discuss the evolution in leadership skills, how top executives should approach social media, how to deliver on customer engagement in today’s complex world, how to improve automation and use AI optimally at scale with customers.

Please send me your questions — as an audio file if you’d like — to [email protected] Otherwise, below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to rate it here.

To connect with Hayden Stafford:

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Further resources for the Minter Dialogue podcast:

RSS Feed for Minter Dialogue

Meanwhile, you can find my other interviews on the Minter Dialogue Show in this podcast tab, on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes here!

And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at: MinterDial.fr, on Megaphone or on Apple Podcasts.

Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign-off music is “A Convinced Man,” a song I co-wrote and recorded with Stephanie Singer back in the late 1980s (please excuse the quality of the sound!).

***If you like my writing and are interested in fostering more meaningful conversations in our society, please check out my Dialogos Substack. This newsletter will feature articles on why and how we can all improve our conversations, whether it’s at home, with friends, in society at large or at work. Subscription is free, but if you see value in it, you are welcome to contribute both materially and through your comments. Sign up here:

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