I attended the 2022 version of Pegasystems’ iNspire conference (May 24th & 25th) which, for a third year in a row, was held online. I’ve long been attracted to what Pega are up to due to their emphasis on empathy within the decision-making of their...
Minter Dialogue with Roger Martin Roger L. Martin is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego and Ford. In 2017, Roger was named the world’s #1 management thinker by Thinkers50 . He is a Professor Emeritus at...
Minter Dialogue with Claire Boonstra Claire Boonstra is a Dutch entrepreneur, who co-founded the acclaimed Layar, the augmented reality mobile platform that was sold to Blippar in 2014. Among a long string of accolades and titles, including Top 50 Most Influential...
Customer centricity is all the rage for businesses across the world. This focus on the customer has been prompted in large part by “digital transformation” programs. Customers not only can use social media as a soapbox to rail against a poor product or...
For the last ten years or so, it felt like the QR code was struggling to make its mark in the West. I was forever bearish on the survival of the crowded square QR code. But it turns out I was dead wrong. The QR code is alive and well, and has indeed landed in the...
In the thick of the pandemic, where many countries went into wholesale lockdown mode, companies were mandated to work remotely. Under the principle of “you gotta do what you gotta do,” we all adapted as best we could, learning how to Zoom with or without a...
How to tag someone on LinkedIn if their name doesn’t come up?
