by Minter Dial | Apr 10, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #190 This interview is with Megan Neale, Global Head of Engagement Centres for Unilever. She is also co-founder of a start-up, My Digital Customer, providing solutions to bridge the gap between contact centers and the digital channels. In this...
by Minter Dial | Apr 3, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
by Minter Dial | Mar 29, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #188 This interview is with Charlene Li, principal analyst and MD (and founder) at Altimeter, now part of Prophet. Charlene is a best-selling author, mega influencer on Linkedin, speaker and expert on leadership and business strategy. In this...
by Minter Dial | Mar 20, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #187 This interview is with Brian Solis, principal analyst at Altimeter. Brian is an anthropologist, futurist, author, speaker and bona fide global influencer in the world of digital. Brian has just published his latest book, “X: The Experience...
by Minter Dial | Mar 13, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #186 This interview is with Jason Aplin, a serial entrepreneur and born disruptor. Jason is co-founder and EVP at PayX, an FDIC-insured white-label mobile wallet and MasterCard remittance in over 80 countries. PayX, a division of IFAN, is...
by Minter Dial | Mar 6, 2016 | Blockchain, Cyber Security, Minter Dialogue, Podcast
Minter Dialogue Episode #185 This interview is with Chris Bates, Chief Security Officer at Bitland, an NGO that uses the blockchain technology to help register the cadastre of land, with a focus on African countries — specifically Ghana — for now. In this stimulating...
