If digitail (digital in retail) is still an embryonic science, it is estimated that around 20-30% of stores in the US now provide free wifi access. For the remainder, reasons why retailers or mall owners (and the like) have not embraced offering free wifi most...
Blog
3 keys to creating a superior user experience
With the massive proliferation of sites and apps, most will suffer the ignominy of remaining incognito. For some, they may think of themselves as the world's best kept secret. For others, I would argue, it is just as well! Why? Because so many continue to...
The new mobile frontier with Roy Vella (MDE112)
Minter Dialogue Episode #112 This interview is with Roy Vella, a digital expert, consultant and mobile evangelist. Roy is particularly focused on the convergence of online, mobile and financial services. As Roy likes to say, he helps companies ride the...
Quantified Self – The Nike FuelBand versus Fitbit face-off #3
This is the breakout year of wearable technology and the quantified self. Between Google, Sony, Samsung, LG, Motorola and 'pure players' such as Fitbit, Jawbone and Garmin, the race is on. And now with Apple's announcement of its Apple Watch, wearable technology is on...
Design mindset – The problem with engineers
In an intense discussion I had with Roy Vella, an expert in mobile, we looked at the keys to successful design. Specifically, we started by talking about the challenges in designing the customer experience. We then went on to explore the issue of design creation,...
Is employee engagement important in a customer centric organization?
If you are exploring a digital transformation process, there are two important things to know: The shortcut is that you will need to become more customer centric than you are todayYou are not alone! Digital transformation = customer centric According to the Altimeter...
Meet Patrick Salyer, CEO of Gigya, for brands to understand better the connected customer (MDE111)
Minter Dialogue Episode #111 This interview is with Patrick Salyer, CEO of Gigya, which provides a powerful technology that enables brands to collect data from all sources in order to better understand and connect with their customers. Servicing some of the most...
9 Steps to Write a Great Bio – Short and Sweet Characters
Do you think you could have a better bio? I'm talking about the little blurb that you use to define your presence on various online networks. How to write a great bio isn't a question we regularly discuss at work, much less at the family dinner table....
Digitail Fail: One easy thing retailers need to fix as we enhance retail with digital tools
As brands and retailers continue to up their game in stores via digital tools and devices (aka digitail), one can still observe that they are playing catchup with their consumer. It's easy to tell how uncomfortable a brand is with the digital literacy of its customer...
Do you have an innovation mindset?
Innovation is a word that is used very frequently in business meetings and written with great conviction in annual reports. Innovation is a lofty ambition that can inspire. And, it is considered by many as the single biggest driver of value. As Thierry Wellhoff, wrote...
To Book Minter!
I’m Minter Dial and I serve my clients by elevating the debate and energy, telling powerful stories and connecting people and ideas. My mission to insert more meaningfulness into our lives and at work. I relish being an engaging professional speaker on leadership, transformation and branding. I’m known for being someone who walks the talk and delivers on or above expectations. I’m the author of four award-winning books, including the second edition of my award-winning book, Heartificial Empathy (April 2023, available in English and French), You Lead published by Kogan Page that won the Business Book Award 2022, and Futureproof (FT-Press/Pearson) that won the Business Book Award 2018. I’m also the producer of the award-winning WWII book and documentary film The Last Ring Home.
My new project is Dialogos, Fostering More Meaningful Conversations that is being published weekly via Substack, which will be converted into a book end of 2023.
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