Leadership, Brand & Transformation

Results for "hotel"

Leadership, Brand & Transformation

Results for "hotel"

Booking versus Expedia — No Contest Customer Experience

Booking versus Expedia — No Contest Customer Experience

by | Sep 26, 2024 | ,

In 2024, user experience remains crucial for businesses, as demonstrated by a frustrating five-day ordeal with Booking.com. The author’s attempt to make airline reservations through the platform was plagued by constantly changing flight availabilities, payment rejections, and price fluctuations. Despite multiple calls to customer service and attempts to resolve issues, the experience only worsened. The author’s expertise in the travel industry highlighted the flaws in Booking.com’s dynamic pricing system. Ultimately, the author found success with Expedia, securing the desired itinerary at a lower price. This experience underscores the importance of seamless user experience and the potential consequences of neglecting it, even for large organizations.

From Bitcoin to Space: Torsten Hoffmann’s Documentary Adventures and the Launch of Fortitude

From Bitcoin to Space: Torsten Hoffmann’s Documentary Adventures and the Launch of Fortitude

by | Jul 21, 2024 | , , , , , , ,

In this episode, Minter Dial chats with Torsten Hoffmann, a filmmaker and techno optimist, about his passion for emerging technologies and his journey into documentary filmmaking. Torsten shares his experiences moving from Germany to Australia and eventually settling in London. They delve into his transition from the business side of documentaries to creating his own films, starting with a focus on Bitcoin. The conversation covers the challenges and rewards of documentary filmmaking, the impact of space exploration on various industries, and the future of space technology. Torsten also discusses his latest film, “Fortitude,” which explores the commercialisation of space and its potential trillion-dollar economy.

Inside PadelX: Nallé Grinda’s Vision for the Future of Padel

Inside PadelX: Nallé Grinda’s Vision for the Future of Padel

by | Jul 17, 2024 | ,

In this episode, Minter Dial welcomes back Nallé Grinda, a former French padel champion and founder of PadelX. Nallé shares updates on his ventures, including the launch of PadelX in Miami and upcoming clubs in Boca Raton and Palm Beach. They discuss the rapid growth of padel in the U.S., the challenges of building new clubs, and the importance of creating a vibrant community around the sport. Nallé also touches on the evolving professional padel scene and the cultural differences in how the sport is played globally. Tune in for insights on the future of padel and Nallé’s vision for PadelX.

To Book Minter

I'm Minter Dial and I serve my clients by elevating the debate and energy, telling powerful stories and connecting people and ideas. My mission to insert more meaningfulness into our lives and at work. I relish being an engaging professional speaker on leadership, transformation and branding. I'm known for being someone who walks the talk and delivers on or above expectations. I'm the author of four award-winning books, including the second edition of my award-winning book, Heartificial Empathy (April 2023, available in English and French), You Lead published by Kogan Page that won the Business Book Award 2022, and Futureproof (FT-Press/Pearson) that won the Business Book Award 2018. I'm also the producer of the award-winning WWII book and documentary film The Last Ring Home.

My new project is Dialogos, Fostering More Meaningful Conversations that was published weekly on Substack over 79 weeks. It will be converted into a series of books in 2024.

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