by Minter Dial | Jul 14, 2025 | Business, Digital Transformation, Leadership, New Tech
Have you ever been locked out of your own money by the very institution that’s supposed to protect it? Welcome to my recent experience with Chase Bank – a frustrating saga that perfectly illustrates how excessive security measures can become the ultimate enemy...
by Minter Dial | Feb 23, 2025 | Business, Marketing, Minter Dialogue, Podcast
Minter Dialogue with Chantal Cornelius In this episode, I spoke with Chantal Cornelius, founder of Apple Tree Marketing. We discussed her journey from working with horses to becoming a marketing consultant. Chantal shared insights from her books, “Magnetic...
by Minter Dial | Sep 26, 2024 | Business, Marketing
Customer (User) Experience is Everything As if, in 2024, there were still a need to explain to large organizations that the customer experience is vital! For the past five days, I went through all sorts of shenanigans and contortions trying to make an airline...
by Minter Dial | Dec 4, 2018 | Leadership, Marketing
I’m a frequent traveller and enjoy exploring and comparing travel experiences every once in a while. Last week, I flew from London to Istanbul, to speak at the Digital Analytics Summit at the Boğaziçi University, on one of Turkish Airlines’ wide-body...
by Minter Dial | Oct 22, 2015 | Branding
Pretty much everyone has an opinion on what is a brand. But, as the saying goes, it’s like teenagers and great sex: lots of talk, little action. When it comes to actions, many executive teams are killing their brand with fake brand building concepts. And the...