Minter Dialogue Episode #160This interview is with Adrian Swinscoe, a consultant, speaker and author of Rare Business, which also happens to be the name of the consultancy he runs. Adrian has a long track record working with small and big companies on improving their customer experience. Adrian writes for Forbes and hosts a podcast I can recommend! In this chat, Adrian talks about some really interesting and different cases of companies delivering a superior customer experience. Some great insights for anyone looking to become more customer centric. Meanwhile, you can comment and find the show notes on www.minterdial.com where you can also sign up for my weekly newsletter. Or you can follow me on Twitter on @mdial. And, if you liked the podcast, please take a moment of your precious time to go over to iTunes to rate the podcast. Below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to go over to iTunes to rate the podcast.
To connect with Adrian Swinscoe:
- You can follow Adrian on Twitter: @adrianswinscoe
- You can send an email to Adrian here
- Adrian’s column on Forbes
- Adrian’s Rare Business Podcast
Sites mentioned by Adrian:
- Pets at Home
- Hawkesmoor Restaurant – “work hard and be nice to people”
Further resources for the Minter Dialogue Radio Show:Meanwhile, you can find my other interviews on the Minter Dialogue Radio Show on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes here! And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at: MinterDial.fr, on Megaphone or in iTunes.
Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign off music is “Finger Paint,” written and performed by Josh Saxe, produced by Chase Geiser. Here’s a link on iTunes. I invite you to take a spin on Pierre’s podcast or listen to more of Josh’s music!