Using Artificial Intelligence to Enhance Customer Service with Mikhail Naumov & Digital Genius

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Minter Dialogue with Mikhail Naumovmikhail-naumov-digital genius


This interview is with Mikhail Naumov, 27, and already a serial entrepreneur, pioneering in the use of artificial intelligence for customer service. Mikhail is a contributor at Forbes and was recognized this year as one of Forbes’ 30 Under 30 in enterprise tech. In this podcast, we explore the state of advancement in artificial intelligence, with a focus on how it applies to business, in the most practical of instances with Digital Genius, a startup Mikhail cofounded with Dmitry Aksenov. Digital Genius, based out of Silicone Valley, is a truly fascinating way to enhance the customer service relationship, using AI deep learning, all the while enabling an optimized human + machine experience.

Below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to go over to iTunes to rate the podcast.

To connect with Mikhail Naumov:

Site(s) mentioned in the podcast:


Further resources for the Minter Dialogue Radio Show:

iTunes RSS Minter Dialogue Podcast - Branding Gets Personal

Meanwhile, you can find my other interviews on the Minter Dialogue Radio Show on Megaphone or via iTunes. Please don’t be shy about rating this podcast on iTunes here! And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at:, on Megaphone or in iTunes.

Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign off music is “Finger Paint,” written and performed by Josh Saxe, produced by Chase Geiser. Here’s a link on iTunes. I invite you to take a spin on Pierre’s podcast or listen to more of Josh’s music!

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