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by Minter Dial | May 13, 2020 | 0 comments

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When Security Becomes the Enemy: My Nightmare with Chase Bank’s Customer Experience
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When Security Becomes the Enemy: My Nightmare with Chase Bank’s Customer Experience
Locked out of your own money by your bank? Discover one customer’s ordeal with Chase Bank’s excessive security measures, where a simple transaction turned into a nine-call marathon of verification loops and unresolved frustration. This story exposes how “security theatre” can undermine trust and customer satisfaction, leaving legitimate customers feeling powerless and unheard. If you’ve […]
Radical Clarity – Pete Steege on Transforming Accidental CEOs into Purposeful Leaders (MDE617)
This podcast explores the concept of meaning in business, featuring guest Pete Steege, author of "Radical Clarity." Steege discusses how accidental CEOs can uncover meaning, lead with purpose, and accelerate growth. The conversation delves into the importance of shared meaning, the challenges of leadership isolation, and the need for radical clarity in a noisy world. […]
A Report on Men’s Professional Padel at Mid-Season 2025
Discover the latest trends in men’s professional padel at the mid-point of the 2025 season! Dive into the global rankings, see which pairs are dominating the FIP P1, Major, and P2 tournaments, and learn how new nations and rising stars are making their mark. From the powerhouse performances of Spain and Argentina to the grassroots […]
London Calling: The Padel Podcast Dissecting the Capital’s Boom
This podcast explores the explosive growth of padel in London, offering a comprehensive analysis of the sport's rapid expansion. Hosts Pat and Joy delve into the latest data, examining the distribution of courts, pricing models, and technological innovations shaping the padel landscape. The discussion highlights London's emergence as a padel powerhouse, with 166 courts across […]
The Rise of Padel in Saudi Arabia: Najwa Salhab’s Journey (JOPS03E12)
This podcast features Najwa Salhab, a Saudi Arabian padel player, discussing her journey in the sport. She shares insights on padel's growth in Saudi Arabia, her experiences playing for the national team, and the strategic elements of the game. Najwa highlights the importance of communication and adaptability in padel, drawing parallels between the sport and […]
The Padel Revolution in Greater Manchester: A Tale of Two Cities
Padel is booming in the UK, with nearly 900 courts and over 400,000 players as of 2024. Greater Manchester stands out as a regional leader—set to surpass 100 courts by 2025, including the North West’s largest padel hub. Yet, the sport’s rapid growth also highlights stark inequalities: affluent areas like Stockport and Trafford are well-served, […]
From Jeans to Padel: Joe Middleton’s Journey in Crafting Brand Culture (MDE616)
Joe Middleton, former President of Levi's Europe and CEO of Canterbury, shares his journey from sports enthusiast to apparel industry veteran. We discuss his new venture, Pulco Studios, a premium paddle wear brand addressing the sport's unique challenges. Joe reveals insights on crafting brand culture, innovating with fabrics, and navigating intergenerational markets. We explore Pulco's […]
Marta Talaván: Balancing Board Duties and Pro Padel Performance (JOPS03E11)
Marta Talaván, a professional padel player and board member, shares insights into her career and the world of professional padel. She discusses her journey from childhood to becoming a pro, the challenges of playing on the right side, and the importance of partner dynamics in women's padel. Talaván offers a glimpse into the daily life […]
Rewiring Leadership: Dan Docherty on Purpose and Perspective (MDE615)
This podcast features a conversation between host Minter Dial and guest Dan Docherty, exploring leadership, personal growth, and communication in business. Docherty shares insights from his journey from corporate executive to academic and consultant, emphasising the importance of understanding personal values and purpose in leadership. The discussion covers topics such as psychological safety, perspective-taking, and […]
From Burnout to Badass: Dana Cox’s Journey of Self-Discovery (MDE614)
This podcast features a conversation between host Minter Dial and guest Dana Cox, author of "From Burnout to Badass". They discuss Cox's personal journey from burnout to self-discovery, exploring themes of authenticity, work-life harmony, and leadership. Cox shares insights on recognising burnout, rewriting one's life story, and fostering joy in the workplace. The discussion touches […]

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