by Minter Dial | May 7, 2015 | Leadership
In this digitally enhanced, always on and increasingly transparent world, brands that are not embracing customer centricity are likely to face more and more issues. Customer centricity is important for three major reasons (hopefully not restating the bleeding...
by Minter Dial | Apr 28, 2015 | Leadership
The following question is surely on the minds of many top level executives in big business: How can we embed entrepreneurial flair and an innovative spirit throughout the organization? {Please tweet ♺!} Companies are fast to...
by Minter Dial | Apr 21, 2015 | Leadership
Imagine a luxury brand that we shall call BrandLux. It has been around “Since 1848” and has a loyal, if aging,and sophisticated clientele. Its founder built the company on a slogan, “The Art of Magnificence.” It has values that are...
by Minter Dial | Mar 3, 2015 | Leadership, Marketing
Over the last few years, we have seen emerge new jobs and titles — such as the Chief Digital Officer, Chief Customer Officer, Chief Data Officer — with the arrival of new technologies and a renewed focus on the customer. Along the way, the title...
by Minter Dial | Feb 24, 2015 | Leadership
How many times have you heard someone say “Sorry, I’m late” recently? Or, perhaps, you have had to use it yourself? If there were a way to count the number of times “Sorry, I’m late” has been uttered, I would have to believe...
by Minter Dial | Jan 7, 2015 | Cyber Security, Leadership
Corporate cyber security, as an industry, is about to hit the big payload. Corporate IT teams around the world are already in overdrive, pushed by a near-panicked CEO, calling around to figure out the right systems and solutions. Consultancies who have positioned...