by Minter Dial | Apr 3, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
by Minter Dial | Feb 21, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #183 This interview is with AJ Brustein, co-founder and CEO of Wonolo, Work Now Locally, an on-demand staffing app that connects businesses with temporary workers. AJ was previously Global Senior Brand Manager at Coca-Cola before leading the...
by Minter Dial | Jan 19, 2016 | Business
Some brands have a nasty habit of considering customer service as only a necessary evil. For such brands, it is a headache and cost center that is better outsourced whenever possible. Instead of shutting up and going away, in this internet-enabled world, customer...
by Minter Dial | Jan 10, 2016 | Minter Dialogue, Podcast, Social Media
Minter Dialogue Episode #177 This interview is with Nick Wheeler, founder, owner and Chairman of Charles Tyrwhitt (pronounced Tirrit), the privately held men’s fashion brand, based in London. The story of Charles Tyrwhitt is loaded with great lessons learned...
by Minter Dial | Nov 19, 2015 | Branding
In 2010, I wrote for the first time about what it means when Branding Gets Personal. Some companies and cultures prefer to keep what is personal at home and to keep everything at all professional and all business. Evermore, however, I believe that brands need to find...
