The Feeling Economy: How AI is Creating the Era of Empathy, with author Ming-Hui Huang (MDE488)

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Minter Dialogue with Ming-Hui Huang

Ming-Hui Huang is the Distinguished Professor of the Department of Information at the National Taiwan University. She recently co-authored with the Distinguished University Professor, Roland T Rust, the book, “The Feeling Economy: How Artificial Intelligence is Creating the Era of Empathy,” published by Palgrave Macmillan in 2021. In this conversation, we discuss why and how AI is shifting the role of service work from thinking to feeling, the frontiers of feeling AI, how it’s creating an era of empathy, what are the consequences of business leaders and implications for governance.

Please send me your questions — as an audio file if you’d like — to nminterdial@gmail.com. Otherwise, below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to rate it here.

To connect with Ming-Hui Huang:

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And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at: MinterDial.fr, on Megaphone or in iTunes.

Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign-off music is “A Convinced Man,” a song I co-wrote and recorded with Stephanie Singer back in the late 1980s (please excuse the quality of the sound!).

 
 

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