Customer Service is Dead?

by | Nov 20, 2007 | Branding, Business, Marketing

Is customer service dead? asks Tom Asacker at Brand Strategy Insider. I do believe that the nature of customer and service have both changed — but neither is dead. A little different from Mr Asacker’s final point in his incisive post on the demise of...

Strikes in Paris Part II

by | Nov 18, 2007 | Politics

After living through this week’s strikes in Paris, I thought I’d share a few observations for those of you who haven’t the pleasure of experiencing it in direct. 1/ Mayor Delanoë’s Velib program is going to benefit massively from the strike....

Internet Disconnection and Missed Communications

by | Nov 12, 2007 | Social Media

After a week of being disconnected from my computer and the Internet, I can truthfully say that I felt good about it. No email or blogging withdrawal symptoms, albeit a few other symptoms that come with visiting Egypt (more about the trip in another post). Having been...

November 11 Remembrance Day and Blogiversary

by | Nov 10, 2007 | WWII

Today is November 11, Remembrance Day for the Commonwealth countries, in memory of the end of World War I. It is, in general, a highly celebrated day by any standards as it is recognized as a Holiday a number of different ways in many countries across the world...

Advertising circa 1759

by | Nov 3, 2007 | Branding, Marketing

A great article from Branding Strategy Insider: Advertising Circa 1759. As you will see, they thought that the art of advertising was already perfected. Material for Firebrand TV to work on!

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