by Minter Dial | Apr 24, 2013 | Leadership
In this era of fundamental transformation, it has never been more difficult to find the right leadership mindset. As I travel around the world and work in different organizations, I see women and men trying to get to grips with the trifecta of problems: no time no...
by Minter Dial | Apr 19, 2013 | Leadership, Responsibility
These days, any self-respecting brand has to consider customer service as an integral part of the consumer experience. This is even more true if the brand is in the high value or luxury sector. Customer service is one of the great ways of humanizing a brand,...
by Minter Dial | Mar 11, 2013 | Leadership
Great leadership is undoubtedly rare. Establishing the best leadership credentials is a tricky task for any board. Every culture has their preferences, and it would be foolish to suggest that the best perceived schools are bad credentials anywhere....
by Minter Dial | Feb 4, 2013 | Leadership
Aside from running the biggest corporation in the world, Barack Obama has proven himself a master of digital marketing. His 2012 repeat performance showed a seasoned, even more effective approach considering the new scope and breadth of audience available on the...
by Minter Dial | Jan 18, 2013 | Leadership
Coming out of the Christmas period, you probably had your fill of the three wise men. My favorite crack I heard was “A virgin birth I can believe, but finding three wise men?” {Click to Tweet} As readers of this blog will know, there is a reason why...
by Minter Dial | Dec 12, 2012 | Leadership
I have been to several conferences or read in the news about how X company is pre-announcing a new revolution that will be launched in… 2014. For some of us, that feels like a century away. Promising the future Last week, for example, I was reading how...