crushing complexity

June 6, 2021

Using Empathy and Artificial Intelligence to Improve the Customer Experience, with Pegasystem’s Peter van der Putten (MDE424)

Minter Dialogue with Peter van der Putten

Peter van der Putten, Director of Decisioning & AI Solutions at Pegasystems, a company that delivers innovative software designed to increase customer lifetime value, streamline service and boost efficiencies of their business …

I'm Minter Dial and I serve my clients by elevating the energy and connecting people and ideas. I relish being an engaging professional speaker on leadership, transformation and branding with a specialization in digital transformation since 2009. I'm known for being someone who walks the talk and delivers on or above expectations. I'm the author of three award-winning books, including my last book Heartificial Empathy, Putting Heart into Business and Artificial Intelligence that won the Book Excellence Award 2019 and was shortlisted for the Business Book Awards 2019. My newest book on leadership just launched, You Lead, How Being Yourself Makes You A Better Leader. It is published by Kogan Page and is available at all fine e-tailers as an audiobook, ebook and paperback.

I'm also the producer of the award-winning book and film The Last Ring Home and co-author of Futureproof that won the Business Book Award 2018.

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