What if… I’m the problem?

What if… I’m the problem?

In business (whether or not you’re working in a distributed, remote manner or in an office), reality is that many people’s engagement depends on the de facto culture of the organization and their relationship with the boss. The boss is the one who sits...
Is Empathy Cultural?

Is Empathy Cultural?

When I speak on the subject of empathy,* one question keeps coming up in conferences around the world: Is empathy different from one country to another? In that vein, one might also ask a second question: Is empathy cultural? To the former question, I say definitively...

How Do You Develop Empathy?

Across the 50 or so speeches I’ve made around the launch of my last book, Heartificial Empathy, one of the most recurrent questions is about how to develop more empathy in business. For some, it seems like a frantically urgent need. For others, though, it’s more like...

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