by Minter Dial | Oct 6, 2021 | Marketing
When you’re running a business, it’s always painful to see a client leave. For starters, you know you’re going to have to replace the lost revenue. And getting new business is expensive. More significantly, when it’s a long-term client,...
by Minter Dial | May 1, 2018 | Marketing
There is nothing more pertinent than having a first hand experience to bring to light just how hard it is to create an excellent customer experience. Put another way, it’s awfully easy to screw it up with so many channels and options much less legacy systems,...
by Minter Dial | Apr 7, 2016 | New Tech
This winter, Eurostar finally started to roll out its new e320 train. Being a regular Eurostar passenger, I was very keen to experience the improvements. Notably, I was very excited to get wifi onboard…at last. According to their site, the design...
