Influence marketing remains a field still a little fuzzy for many leaders, but it continues to grow. As yet, it is a ‘young’ concept in that there is no standard for or even common understanding of influence. There are a number of tools — more or less specialized — that are being used to help digital marketers and communication teams to understand the more important influencers in their online community. Of course, such gauges have limitations including the fact that they do not take into account the offline impact. The second limitation is that the measurements are based on a specific time frame and, therefore, a specific context. Thus, like with any numbers, it is important to dig in to their real significance. All the same, I firmly believe that brands need to be taking stock — and greater care — of their influencers.
Do you know who are your influencers?
Alban Jarry, a specialist in social media and eBranding, compiled a list of top influencers of major brands in France with the services of the influence software, Traackr*. The results were published here on his blog. As for the 10 brands selected, as Alban describes, these were selected from a list published by LinkedIn in June 2015, featuring the 10 most influential brands on Linkedin. They include LVMH, L’Oreal, Orange, Renault, Axa, Total, Capgemini, Facebook, Twitter and, of course, Linkedin.
The scores were derived from 3 items, measured over the last six months:
- Reach measuring the size of the audience for the influencer.
- Resonance measuring the engagement with his/her online community.
- Relevance measuring how influential he/she is relevant on the subject. (Index by which the table is ordered).
It should be noted that this classification is a reflection of the measurement of influence at a particular point of time and that it is updated in real time. In total, listed among the 100 influential, there are many recognized French digerati names (and, as noted by Violaine Champetier de Ribes, rather too few women). Meanwhile, there are several people who appear twice, including Eric Delcroix, Cyril Bladier, Aurelie Coudouel, Viviane Neiter and Alban, himself. For my part, I had the chance to be quoted for the LVMH brand (see below).
Of the 100 influential in the study, it may also be noted, with irony, that only one person has no Twitter account – and that person happens to be the second most influential for the brand Twitter! It seems his account is currently suspended.
Influence Marketing – 6 actions to recommend
So, if I were running a brand, what would I do with this information? I have six recommended actions:
- First, check whether / how influence is measured by the marketing team
- Study (with an eye to understanding) the mechanisms of the measurements / KPIs
- Verify that those ‘influencers’ named in the table have been identified by (a) PR, (b) the Community Manager and (c) customer service
- See whether there are any members of the advertising agency in the list and, if not, why not?
- Check if/how many of one’s own employees are included (to be encouraged). Here I spotted the presence of @CLandomiel at Orange, for example
- Delve into the brand’s strategy of influence marketing and, in fact, whether the marketing team (and agency) have a coherent strategy?
Influence marketing is a growing field with plenty of opportunities for brands that develop the right approach. Whatever one may say about the concept of influence, I am convinced that brands who work intelligently with influencers will gain first mover advantages and will gradually gain ground …
Your feedback and comments are welcome!
*Traackr’s system evaluates the online activities of influencers covering blogs, Facebook, Google+, Instagram, LinkedIn, Pinterest, Tumblr, Twitter, WordPress and Youtube.