Minter Dialogue with Adrian Swinscoe
Adrian Swinscoe is a speaker, multiple time author, advisor and renowned expert on customer experience. He’s also been on my show 2 times before, a most rare occurrence. After Punk CX, he’s now come out with Punk XL, where XL stands for Experience Leadership. It’s a delightfully collaborative book. In this conversation with Adrian, we discuss what Experience Leadership means, the responsibility associated with freedom, what does being authentic really mean, how to keep the voice of the customer present in your organization and the importance of the employee experience.
Please send me your questions — as an audio file if you’d like — to firstname.lastname@example.org. Otherwise, below, you’ll find the show notes and, of course, you are invited to comment. If you liked the podcast, please take a moment to rate it here.
To connect with Adrian Swinscoe:
- You can follow Adrian on Twitter: @AdrianSwinscoe
- Adrian Swinscoe’s Forbes column
- Connect with him on LinkedIn
- Check out his eponymous blog
- Otherwise, you can check out his other two podcasts, talking about Punk CX and How to Wow, Driving an Amazing Customer Experience
Further resources for the Minter Dialogue podcast:
Meanwhile, you can find my other interviews on the Minter Dialogue Show in this podcast tab, on Megaphone or via Apple Podcasts. If you like the show, please go over to rate this podcast via RateThisPodcast!
And for the francophones reading this, if you want to get more podcasts, you can also find my radio show en français over at: MinterDial.fr, on Megaphone or in iTunes.
Music credit: The jingle at the beginning of the show is courtesy of my friend, Pierre Journel, author of the Guitar Channel. And, the new sign-off music is “A Convinced Man,” a song I co-wrote and recorded with Stephanie Singer back in the late 1980s (please excuse the quality of the sound!).
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