by Minter Dial | Jul 19, 2015 | Minter Dialogue, Responsibility, Social Media
Minter Dialogue Episode #155 This interview is with Robert Hernandez, Associate Professor of Professional Practice at USC Annenberg School for Communication. In this conversation, Robert and I discuss the state of journalism, how students of journalism are getting...
by Minter Dial | Jul 16, 2015 | Marketing
In today’s busy life where customers have a lot of choice, a heightened level of impatience and limited resources, it is ever more difficult for a brand to achieve consistent customer satisfaction and lasting loyalty, much less customer advocacy. Among the...
by Minter Dial | Jul 14, 2015 | New Tech
In a speech delivered on the occasion of Yahoo’s 20th anniversary, Frédéric Martel, journalist (NPR, France Culture) and author (Smart, Survey of the internets Stock editions, April 2014), said a sentence that piqued my interest: Every time I return from my...
by Minter Dial | Jul 12, 2015 | Minter Dialogue, Social Media
Minter Dialogue Episode #154 — This interview is with Andrew Grill, IBM Global Managing Partner for Social Consulting. A repeat guest (my first podcast with Andrew here) on the show and keynote speaker of worldwide renown, Andrew and I discuss digital literacy of...
by Minter Dial | Jul 9, 2015 | Retail
As companies continue to ramp up their eCommerce efforts, there seems to be no end to the teething pains. Coming to grips with the omni/multi/ubiquitous channel customer is no easy feat. But, in an aha moment, it struck me that one of the most singularly great...