Whole Foods Strategy

Wholly Exemplary Whole Foods! (Sounds like something a modern day Batman would say, no?) Whether you are starting a business, or wanting to inspire yourself for good business sense and dollars, go check out this post (“I’m moving in with Whole...

Norway quota for women on corporate boards

A bold decision I read with interest about Norway’s legislated quota for women’s presence on publicly traded private limited liability (“ASA”) corporate boards. The improvements in equality on boards in Norway were not coming fast enough*, so,...

Aeroflot floats an advertisement

Aeroflot floating a TV advertisement to capture international business travellers? How amusing, if not ironic. I observed on television last night in Gstaad, Switzerland, a television ad by Aeroflot, promising “world class” service. Aside from a very...

Customer Service is Dead?

Is customer service dead? asks Tom Asacker at Brand Strategy Insider. I do believe that the nature of customer and service have both changed — but neither is dead. A little different from Mr Asacker’s final point in his incisive post on the demise of...

Left brain versus Right Brain

Are you left, right or whole brained? One of my favourite ‘business’ books in the past couple of years was “The Whole New Mind” by Daniel Pink. (@Amazon, 2005). What I enjoyed about this book was a revaluing of the right side of the brain in...

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