by Minter Dial | Oct 15, 2012 | Branding
To use or not to use? You know it’s a sad day when 18-year old Justin Bieber (91/100) is said to have more influence than Mick Jagger (whose stones are gathering no moss, as they have just announced two more shows both in London and in New York cf Rolling...
by Minter Dial | Aug 8, 2012 | Business
People talk quite a lot about empathy as an important quality of modern leaders. There are blogs and sites vaunting its beneficial powers (See below for a good list of resources). The issue is that empathy is not a natural skill. It takes time to develop...
by Minter Dial | May 6, 2012 | Responsibility, Social Media
It is my belief that a company’s Digital IQ – the way it integrates and leverages digital technology to service the business needs – will be a key driver and competitive advantage over the next decade. A 2012 Price Waterhouse Cooper report...
by Minter Dial | May 4, 2012 | Social Media
There are now a good number of brands that have identified social media as a channel for customer service (Best Buy, Starbucks, Dell, Zappos to name a few). First, there was the automation trend. Then there was the outsourcing boom. Now there is the...
by Minter Dial | Apr 3, 2012 | Leadership
Tough choicesWith the limited resources we all have at our disposal, we must make tough choices. Here are a set of options that, with your magic wand, you can provide for your business overnight. Which is to be?Create your free online surveys with SurveyMonkey, the...