by Minter Dial | Nov 20, 2007 | Branding, Business, Marketing
Is customer service dead? asks Tom Asacker at Brand Strategy Insider. I do believe that the nature of customer and service have both changed — but neither is dead. A little different from Mr Asacker’s final point in his incisive post on the demise of...
by Minter Dial | Oct 18, 2007 | Branding, Sports
Rugby values are truly multicultural if they can cross the Channel. I was enthralled by a couple of articles written in the “Coupe du Monde — Planète Rugby” magazine by Le Nouvel Observateur (the article is no longer available on line). Even though it was...
by Minter Dial | Sep 16, 2007 | Entertainment
For the latest fashion week in New York, the standout performance has been the pre- and post- tangle surrounding the Marc Jacobs Collection, shown on September 10th. Among other things, I was very impressed by the use of SMS by Jacobs’ Press team to alert...
by Minter Dial | Aug 8, 2007 | Entertainment
The New York Observer gave a half page last week to the apparent revival of a close-to-the-brow (“neat and naughty” says the article) haircut made famous by Jane Fonda in the 1971 film Klute, by Alan Pakula. Headlining with Donald Sutherland, Fonda won an...
by Minter Dial | Jul 8, 2007 | Politics, Travel
The Dial ’07 Summer Holidays, C’est L’Aventure — Part 2 of 3. After our 7-day “yin” stint at Palmiye Club Med, we struck out for the “yang” part of our holidays, and headed for the airport of Antalya to rent a Ford...
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