Customer Service is Dead?

Is customer service dead? asks Tom Asacker at Brand Strategy Insider. I do believe that the nature of customer and service have both changed — but neither is dead. A little different from Mr Asacker’s final point in his incisive post on the demise of...

Sicko – SOS Message on target

If you haven’t seen Sicko, by Michael Moore, then you must. It opened in the US on June 29 and now is also out in Paris (see here for listings). Surely, this is a message that will resound for all Americans living abroad, experiencing some form or other of...

Why are we here? And the lifecycle of blogs

So, what’s the blog all about? Aside from facing the inimitable existentialist questions about oneself, I have seen a slew of posts on the “why” of blogs and what is it all for? A few observations come to the fore. As cited in Opinionated Marketers,...

Canada pioneers elderly day care

Kudos to Kids & Company, from Calgary, for coming to the rescue of the sandwiched baby-boomers taking care of kids and elderly parents. Open to people over 65 years old and typically suffering from significant handicaps and/or disease, K&Co offers swimming,...

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