by Minter Dial | Apr 7, 2016 | New Tech
This winter, Eurostar finally started to roll out its new e320 train. Being a regular Eurostar passenger, I was very keen to experience the improvements. Notably, I was very excited to get wifi onboard…at last. According to their site, the design...
by Minter Dial | Apr 4, 2016 | Marketing
I attended an event at one of the premier “serviced office” spaces (called Spaces, run by the US company Regus). If the event was otherwise a success and the general environment in the office space was quite pleasing, I was struck by the experience in the...
by Minter Dial | Apr 3, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #189 This interview is with Celine Dumais, in charge of Customer Care for L’Oreal USA, but with a wider strategy role for customer care for the Americas. In this podcast, we talk about the challenges of customer care service, how...
by Minter Dial | Mar 31, 2016 | Leadership
Everywhere you look, companies are knee-deep in some form of digital transformation program. To the extent the subject is high up on the ExCom’s list of priorities, the most likely conclusion is that the company feels that they are late to the game. The biggest...
by Minter Dial | Mar 29, 2016 | Minter Dialogue, Podcast
Minter Dialogue Episode #188 This interview is with Charlene Li, principal analyst and MD (and founder) at Altimeter, now part of Prophet. Charlene is a best-selling author, mega influencer on Linkedin, speaker and expert on leadership and business strategy. In this...
