Getting to be Customer Centric… really

The “idea” of customer centricity is typically rather desirable.  Many companies have used the words “customer centric” sprinkled into their annual report. [Is being Customer Centric truly desirable?] The concept may be repeated in...

Where Is The Value Added In An Ecommerce Site?

With some 500,000 eCommerce sites in the US and presumably over double that in Europe (considering that each country has to have its own language and that France alone has over 100,000), eCommerce is hitting the big time. If you take the USA and Europe combined,...

Pin It on Pinterest