Great Face, Shame about the Brain?

The product is king!How to spot a company that isn’t customer centric? Product centric companies have a tendency to believe that they are equally customer centric.  The story in the heads of top management goes along the lines of: “Product is King and...

Twitter – revolving doors and digital hamsters

If you are on Twitter, you will have undoubtedly noticed how there are people have set up a systematized, automated process to follow and unfollow others on Twitter, in the hopes of “catching” a following.  It is uninventive, uninviting and certainly...

Pas d’accord with the Accor Hotel internet policy

On my recent trip to beautiful Sydney, AUS, I stayed at the Pullman Hotel at Olympic Park.  Pullman is one of the higher end chains of the Accor Group (which also owns Sofitel, Novotel, Ibis and more), where I am a Gold Level client.  This Sydney Pullman is a fine...

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