Customer centricity is all the rage for businesses across the world. This focus on the customer has been prompted in large part by “digital transformation” programs. Customers not only can use social media as a soapbox to rail against a poor product or...
Everyone agrees on one thing: that we are living through a unique moment. Yet, as befits a diverse world, whether at the civilian, societal, business or governmental level, there has been a wide range of reactions. Invoking more lizard brain reactions (flight or...
Minter Dialogue with Alan Trefler Alan Trefler, founder and CEO of the publicly traded Pegasystems, a leader in cloud software for customer engagement and operational excellence, which he founded in 1983. In this podcast with Alan, we discuss the founder story,...
I had a meeting at a big four accountancy recently in Paris and, while waiting for my meeting, spotted that the company had set up a large digital learning space in the lobby with a catchy name: digit’hall. Intrigued, I went over a tad idly to check it out. No...
In this digitally enhanced world, the world is converging… brands and commerce are global; netizens (in most countries) can surf anywhere in the world; and even language and attitudes seem to be merging. As a result, while we all may be operating in different...
How to tag someone on LinkedIn if their name doesn’t come up?
