Is Facebook Earned, Owned and Paid Media?

With Facebook now a publicly traded company, brands in some kind of perpetual disarray and consumers still not trusting marketers, the question occurred to me: is Facebook trying to be all things to all people: Earned, Owned and Paid media? A dance between brand, user...

Great Face, Shame about the Brain?

The product is king!How to spot a company that isn’t customer centric? Product centric companies have a tendency to believe that they are equally customer centric.  The story in the heads of top management goes along the lines of: “Product is King and...

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