by Minter Dial | Aug 8, 2012 | Business
People talk quite a lot about empathy as an important quality of modern leaders. There are blogs and sites vaunting its beneficial powers (See below for a good list of resources). The issue is that empathy is not a natural skill. It takes time to develop...
by Minter Dial | Dec 23, 2011 | Marketing
Great Branding: Great Listening Squeezing in every last dime The social web has been said to turn the world upside down, putting the power into the hands of the consumer. Others harken back to a time when the street shopkeeper knew all of his/her customers by name....