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Airlines getting personal while airports get intimate?

by | Dec 5, 2010 |

With all the news about the “close quarter” searching in the United States at airport security check points, one might be excused for thinking that airlines are getting a bit too close for comfort. Technology that spies on you, airport security that rubs you up… and, recently, airports closed in certain places around Europe due to weather and flash controller strikes.

Companies need to manage a fine line between collecting and protecting client data and implementing an effective and personalized Customer Relationship Management. Are airlines setting the path?

If you want to get social, start with email and the telephone

by | Dec 3, 2010 |

As the ever rising number of companies ramp up their efforts in the digital media space, there are, in my opinion, three very important parts of the social “program” that need to be checked before embarking:

(1) to what extent do members of head office meet and discuss with clients in the field?
(2) what is the experience when calling the company on the telephone?
(3) what is the experience when sending an email to a company representative?

Gravity interview via Robert Scoble – Interesting Networking!

by | Nov 25, 2010 |

You might enjoy this interview from Robert Scoble of Amit Kapor, former COO of MySpace and now CEO of Gravity who has launched a free service, Twinterest, that looks at open public social data. In a case of ME-centered ME-dia, Twinterest allows you to review and graphically represent your own interests and find friends with comparable interests and needs. Down the road, new applications are due which will likely help filter (and curate) your information.

The return of the Blog: My favorite bloggers on digital media marketing

by | Nov 19, 2010 |

One of the key skills for tomorrow, at least in the business space, will be the ability to curate (i.e. filter and organize) the information. This means, in fact, knowing how to identify the good sources (find them), then to organize how you read, digest and absorb the inflow. From inbox management to knowledge sharing, information curation is one of the biggest challenges for managers today. The new Facebook messages service might also help in this regard. Herewith a curated choice of blogs to get started with…

Social Media Management Service : Taptivate Friends

by | Nov 13, 2010 |

When you manage your own social media campaigns, you constantly have to monitor each individual interface, such as the new tweets in one or more of your Twitter accounts, the comments and “likes” in one or more of the Facebook pages, and the connection request and conversations in groups on LinkedIn, to mention just a few. Now, a new service is on the horizon that could bring that to the mobile (iphone and ipad, initially) in a “one-stop fits all” type of service. This new breed of software is called SMMS (Social Media Management Software ), and this particular new service comes from Taptivate.

How to know when a comment is posted on a Facebook fan page?

by | Nov 9, 2010 |

Having spoken to a number of ‘players’ in the digital space, I was very disappointed to hear that there was no way to stay up-to-date easily on who’s talking on your Facebook fan page(s). However, thanks to my handy Google search, GOOD NEWS! It turn out that the service DOES exist. Enter NutshellMail. Nutshellmail will push you via a customized mail, all in a nutshell the latest activities on a number of your different social media networks.

Are we there yet? Companies ‘saying’ they are web 2.0 need to show it

by | Nov 8, 2010 |

Companies that tout that they are “2.0” or are ‘working hard’ to become enterprise 2.0 should beware. It is painfully obvious from the outside which companies have truly espoused the Internet 2.0 mentality. Furthermore, for the younger employees, saying you are there when you are clearly not is, at best, disheartening. At worst, it will keep the better talent away.

To Book Minter!

I’m Minter Dial and I serve my clients by elevating the debate and energy, telling powerful stories and connecting people and ideas. My mission to insert more meaningfulness into our lives and at work. I relish being an engaging professional speaker on leadership, transformation and branding. I’m known for being someone who walks the talk and delivers on or above expectations. I’m the author of four award-winning books, including the second edition of my award-winning book, Heartificial Empathy (April 2023, available in English and French), You Lead published by Kogan Page that won the Business Book Award 2022, and Futureproof (FT-Press/Pearson) that won the Business Book Award 2018. I’m also the producer of the award-winning WWII book and documentary film The Last Ring Home.

My last major published project was Dialogos, Fostering More Meaningful Conversations that was published weekly via Substack, over 79 weeks. I am currently working on a new book, The Avatar Trap.  

Click here to inquire about booking Minter!

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